Formats

Written

    Email

•   for the record
•   to convey detailed or complex information
•   to convey routine information not requiring a response
•   to give someone time to consider or research your request
•   to communicate efficiently to many people in varied locations

Face to Face

    in delicate situations

    when nonverbal feedback is important

Meeting

    when more than one person is involved in decision-making

    to generate ideas

Audio

    Telephone

•   for quick information
•   in delicate situations

    Podcasts

•     takes longer to listen than to read
•     but can listen while doing other tasks or commuting

Video

    Visual

•     to demonstrate

Multiple formats for different learning styles: text + audio + video

Communication Decision Tree

Which Format for Which Use? -Chris Brogan