Assess your present level: 1-you know the skill to 5-you need to improve
I know what customers want
I know and practice customer service performance standards
I handle customer complaints well
I am excellent at listening actively
Customer Service Total=
I know how to plan for meetings
I know how to contribute to meetings
Meetings Total=
I work well with others
I focus on results
I know the goal of the team
I know my role and what I contribute
I am responsible and dependable
I have excellent communication skills
Teamwork Total=
I know how to introduce people
I know how to shake hands
I have good telephone skills
Business etiquette Total=
I know the correct way to answer the telephone
I know how to take a good message
I know how to put someone on hold
Telephone Total=
I understand the value of hard work
I am committed to always doing my best
I display initiative by noticing work that needs done and doing it
I gain satisfaction from a job well done
Work ethic Total=
I have a vision
I communicate my vision so others see it and want to join in making it happen
I know how to motivate others to develop their potential
I know how to delegate effectively
I am good at problem solving and conflict resolution
Leadership Total=
WORK SKILLS TOTAL=
I love to learn new things
I am curious
I am always learning
I know my learning style
I know how to create a learning environment with color & music
Learning Total=
I define problems
I identify options for solutions
I choose and implement a plan
I review and evaluate success
Problem solving Total=
I know how to generate goal ideas
I know how to evaluate goals
I make goals specific and measurable
I make plans with action steps
I keep goals visual
I monitor progress
Goal setting total=
I have a system to manage tasks and projects
I eliminate time wasters
I know my peak time and use it well
I set priorities
I manage paper well
I manage email well
My desk and workspace is organized
Time management total=
I know how to locate information
I know how to evaluate information
I know how to organize information
Information Management Total=
MENTAL TOTAL=
I know how to use the Windows operating system
I know how to use a wordprocessor
I know how to use the Internet
I know how to email
COMPUTER TOTAL=
I choose words well to verbally communicate my thoughts
I know how to make an effective presentation
I know how to listen well
I know how to understand nonverbal language
I know how to write well
I know how to choose the best communication method
I know how to ask effective questions
COMMUNICATION TOTAL=
I am responsible
I have strong self-esteem
I demonstrate initiative
I practice creativity
PERSONAL QUALITIES TOTAL=
I am spiritually aware
I understand my beliefs
I understand my values
I understand my purpose
SPIRITUAL TOTAL=
I know how to make introductions
I know how to make small talk
I know table etiquette
I know how to tip
I know how to set limits
SOCIAL TOTAL=
I understand myself
My self-esteem is strong
I have a high EQ
My communication skills are strong
I know how to resolve conflicts
RELATIONSHIP TOTAL=
I understand my emotions
I can identify emotions
I can manage emotions
I can express emotions appropriately
EMOTIONAL TOTAL=
I exercise regularly
I eat sensibly
I drink 8oz of water daily
I breathe deeply
I know how to manage stress
I get a sufficient amount of rest
PHYSICAL TOTAL=
Enter totals in the SCORECARD
SkillsAssess.pdf
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