Work Skills

Self-assessment-evaluate interests, skills & abilities
Links to online assessments: Quintessential Careers

Analyze Skills: SCANS | Foundation Job Skills from Career Key (pdf)

GA Dept of Labor: Organize Your Skills | Job Seeker Guide - Three Types of Skills: Job, Transferable, Self-Management (pdf)

University of Minnesota-Transferable Skills, Card Sorts for Skills & Work Values

I Cans Assessment Tools | Matching Yourself to the World of Work (pdf)

Career OneStop: Skills Center - Skills Profiler

Daily PlanIt Skills Assessment

Customer Service - Customer Service 101 (pdf)

Establish eye contact
Welcome with a smile
Acknowledge waiting customers
Give complete attention as soon as possible
Use communication skills, speak clearly
Answer questions quickly and correctly
Say thank you

Customer Service Course at Saylor.org

Meetings - meeting checklist, Action Plan

Prepare: review agenda, research information and organize
Actively participate: share opinions, ideas and constructive suggestions
Listen: focus attention
Think: respond logically to solve problems

How to Run a Meeting at Videojug.com

Business Etiquette see also Table Etiquette under Relationships

Telephone Tips (pdf)

Basic Telephone Skills

Work Ethic - Link

punctual
follow instruction
eager and able to learn
perform quality work
positive "can do" attitude
timely work completion
work hard
be proactive

Leadership - Assess

Handout (pdf) at BYU Hawaii
How to Delegate at Videojug.com

Marketing 101 course from sba.gov

Career & Talent Management at MIT

Learning Topics at MIT

Top 10 Skills Employers Want

Entrepreneurial Skills

The Daily PlanIt Development Center has links to assess and develop more work skills:

Computer skills
Communication
Goal Setting
Time Management

See also: Develop Work Skills at the Daily PlanIt

GOAL PLANS | DEVELOPMENT CENTER | DISCOVER U PART 3 | WORK GOALS | DELICIOUS LINKS - WORK SKILLS - CUSTOMER SERVICE - TEAMWORK - LEADERSHIP