Self-assessment-evaluate interests, skills & abilities
Links to online assessments: Quintessential Careers
Analyze Skills: SCANS | Foundation Job Skills from Career Key (pdf) Job Skills List from managing-change.net
GA Dept of Labor: Organize Your Skills | Job Seeker Guide - Three Types of Skills: Job, Transferable, Self-Management (pdf)
Berea College: Transferable Skills | Illinoisworknet.com
University of Minnesota - Skills Inventory| Skill Sort
I Cans Assessment Tools | Matching Yourself to the World of Work (pdf)
Career OneStop: Skills Center - Skills Profiler
Daily PlanIt Skills Assessment
Customer Service - Customer Service 101 (pdf)
- Establish eye contact
- Welcome with a smile
- Acknowledge waiting customers
- Give complete attention as soon as possible
- Use communication skills, speak clearly
- Answer questions quickly and correctly
- Say thank you
Customer Service Course at Saylor.org
Customer Service 123 at http://www.hals.lib.tx.us
Customer Service Courses at LatitudeU.com
Meetings - Meeting Planner at timmilburn.com, meeting checklist, Action Plan
- Prepare: review agenda, research information and organize
- Actively participate: share opinions, ideas and constructive suggestions
- Listen: focus attention
- Think: respond logically to solve problems
How to Run a Meeting at Videojug.com
Business Etiquette see also Table Etiquette under Relationships
Assess
Office Team A-Z Business Etiquette pdf
Observation
Telephone Tips (doc)
Assess
Basic Telephone Skills
Telephone Skills Tutorial from Wisc-online.com
Work Ethic - Link
- punctual
- follow instruction
- eager and able to learn
- perform quality work
- positive "can do" attitude
- timely work completion
- work hard
- be proactive
Leadership - Assess
Marketing U
Marketing 101 course from sba.gov
Career & Talent Management at MIT
Learning Topics at MIT
Top 10 Skills Employers Want
Key Skills and Qualities for Job Candidates (PDF) - The National Association of Colleges and Employers (NACE) annually surveys employers to learn about hiring preferences and their wish list for candidates’ skills and qualities.
1. Communication
2. Teamwork
3. Decision making & Problem solving
4. Ability to plan, organize, and prioritize work (Planning)
5. Ability to obtain and process information (Information Literacy)
6. Ability to analyze quantitative data
7. Technical knowledge related to the job
8. Proficiency with computer software programs
9. Ability to create and/or edit written reports
10. Ability to sell or influence others
Sales Skills at Mindtools
Persuading, Influencing and Negotiating Skills at Kent U
Quick Start Sales Training at LatitudeU.com
Summary of the book "Getting to Yes"
Resources for Difficult Conversations Worksheets
Sales Challenge video from Barry Reihn
Entrepreneurial Skills
The Daily PlanIt Development Center has links to assess and develop more work skills:
- Computer skills
- Communication
- Goal Setting
- Time Management
See also: Develop Work Skills at the Daily PlanIt
GOAL PLANS | DEVELOPMENT CENTER | DISCOVER U PART 3 | WORK GOALS | DELICIOUS LINKS - WORK SKILLS - CUSTOMER SERVICE - TEAMWORK - LEADERSHIP
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