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Work Skills

This version was saved 9 years, 12 months ago View current version Page history

Saved by dailyplanit
on April 24, 2014 at 2:30:38 pm

Self-assessment-evaluate interests, skills & abilities
Links to online assessments: Quintessential Careers

Analyze Skills: SCANS | Foundation Job Skills from Career Key (pdf) Job Skills List from managing-change.net

GA Dept of Labor: Organize Your Skills | Job Seeker Guide - Three Types of Skills: Job, Transferable, Self-Management (pdf)

Berea College: Transferable Skills | Illinoisworknet.com

University of Minnesota - Skills Inventory| Skill Sort

I Cans Assessment Tools | Matching Yourself to the World of Work (pdf)

Career OneStop: Skills Center - Skills Profiler

Daily PlanIt Skills Assessment

Customer Service - Customer Service 101 (pdf)

Establish eye contact
Welcome with a smile
Acknowledge waiting customers
Give complete attention as soon as possible
Use communication skills, speak clearly
Answer questions quickly and correctly
Say thank you

Customer Service Course at Saylor.org

Customer Service 123 at http://www.hals.lib.tx.us

Customer Service Courses at LatitudeU.com

Meetings - Meeting Planner at timmilburn.com, meeting checklist, Action Plan

Prepare: review agenda, research information and organize
Actively participate: share opinions, ideas and constructive suggestions
Listen: focus attention
Think: respond logically to solve problems

How to Run a Meeting at Videojug.com

Business Etiquette see also Table Etiquette under Relationships

Assess

Office Team A-Z Business Etiquette pdf

Observation

Telephone Tips (doc)

Assess

Basic Telephone Skills

Telephone Skills Tutorial from Wisc-online.com

Work Ethic - Link

punctual
follow instruction
eager and able to learn
perform quality work
positive "can do" attitude
timely work completion
work hard
be proactive

Leadership - Assess

Handout (pdf) at BYU Hawaii
How to Delegate at Videojug.com

Feedback
Team Building

Marketing U

Marketing 101 course from sba.gov

Career & Talent Management at MIT

Learning Topics at MIT

Top 10 Skills Employers Want

Key Skills and Qualities for Job Candidates (PDF) - The National Association of Colleges and Employers (NACE) annually surveys employers to learn about hiring preferences and their wish list for candidates’ skills and qualities.

1. Communication

2. Teamwork

3. Decision making & Problem solving

4. Ability to plan, organize, and prioritize work (Planning)

5. Ability to obtain and process information (Information Literacy)

6. Ability to analyze quantitative data

7. Technical knowledge related to the job

8. Proficiency with computer software programs

9. Ability to create and/or edit written reports

10. Ability to sell or influence others

Sales Skills at Mindtools

Persuading, Influencing and Negotiating Skills at Kent U