Self-assessment-evaluate interests, skills & abilities
Links to online assessments: Quintessential Careers

Analyze Skills: SCANS | Foundation Job Skills from Career Key (pdf) Job Skills List from managing-change.net

GA Dept of Labor: Organize Your Skills | Job Seeker Guide - Three Types of Skills: Job, Transferable, Self-Management (pdf)

Transferable Skills: nextsteps.org

University of Minnesota - Skills Inventory -Card Sorts for Skills & Work Values

I Cans Assessment Tools | Matching Yourself to the World of Work (pdf)

Career OneStop: Skills Center - Skills Profiler

Daily PlanIt Skills Assessment

Customer Service - Customer Service 101 (pdf) 

• Establish eye contact
• Welcome with a smile
• Acknowledge waiting customers
• Give complete attention as soon as possible
• Use communication skills, speak clearly
• Answer questions quickly and correctly
• Say thank you

Customer Service Course at Saylor.org

Customer Service 123 at http://www.hals.lib.tx.us

Customer Service Courses at LatitudeU.com

Meetings - Meeting Planner at timmilburn.com, meeting checklist, Action Plan

• Prepare: review agenda, research information and organize
• Actively participate: share opinions, ideas and constructive suggestions
• Listen: focus attention
• Think: respond logically to solve problems  

How to Run a Meeting at Videojug.com

Business Etiquette see also Table Etiquette under Relationships

    Assess

    Office Team A-Z Business Etiquette pdf

Observation

Telephone Tips (pdf)

    Assess

    Basic Telephone Skills

    Telephone Skills Tutorial from Wisc-online.com

Work Ethic -  Link

• punctual
• follow instruction
• eager and able to learn
• perform quality work
• positive "can do" attitude
• timely work completion
• work hard
• be proactive

Leadership - Assess

• Constructive Feedback
• Conflict Resolution
• Delegation
• Handout (pdf) at BYU Hawaii
• How to Delegate at Videojug.com
• Feedback
• Team Building
• Characteristics of Effective Teams 

Marketing U

Marketing 101 course from sba.gov

Career & Talent Management at MIT

Learning Topics at MIT

Top 10 Skills Employers Want

Key Skills and Qualities for Job Candidates (PDF) - The National Association of Colleges and Employers (NACE) annually surveys employers to learn about hiring preferences and their wish list for candidates’ skills and qualities.

Entrepreneurial Skills

The Daily PlanIt Development Center has links to assess and develop more work skills:

• Computer skills
• Communication 
• Goal Setting
• Time Management

See also: Develop Work Skills at the Daily PlanIt

GOAL PLANS | DEVELOPMENT CENTER | DISCOVER U PART 3 | WORK GOALS | DELICIOUS LINKS - WORK SKILLS - CUSTOMER SERVICE - TEAMWORK - LEADERSHIP